Returns Policy

If an item is unsuitable you may return to HairPlanet Hair Extensions ltd as we operate a “no quibble” 14 day money back return or exchange policy. To return items for a refund or exchange you must email us at sales@hairplanet.co.uk to let us know of your intent to return. All postage costs must be paid by the buyer for the return of items. If an exchange is required the buyer must pay all postage costs for the postage of the new item.

All exchanges/refunds must be posted back to us within 7 days of the delivery date for refunds to HairPlanet Hair Extensions Ltd, Unit 4 Blackwood Hall Estate, North Duffield, Selby YO8 5 DD Any returns received after 14 days of the delivery date will be issued with a credit note only. No returns will be accepted after 28 days of delivery date.

All hair returned for refund or exchange must be in the original packaging and unopened. If hair is in un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back.

Please send all exchanged/refunded items via a recorded/trackable delivery method as we are not responsible for any packages that are not received.

If the return is due to an error made by HairPlanet Hair Extensions Ltd, postage will be refunded.

This returns policy does not affect your statutory rights. We DO NOT accept any responsibility for goods not returned to us.

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale, postage costs will not be refunded for this.

If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination.

Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer and we will not refund or replace the goods.

We recommend the use of our own brand hair care products on all of our extensions. We refuse the right for a refund if our products have not been used to maintain the hair correctly. Asian Hair Extensions will last up to 3 months with continuous wear if applied and maintained correctly. We recommend only our specifically designed hair care products to help maintain the life of your hair extensions.

Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us.

By accepting these T&C's when registering and purchasing goods from HairPlanet Hair Extensions Ltd, you agree to abide by our Terms & conditions of Sale.

Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, our manufacturers and HairPlanet Hair Extensions Ltd cannot accept any responsibility whatsoever for any damage or injury caused to third parties.

The purchaser must determine if the glue, glue gun or any other products are suitable for their particular requirements, and that all products are to be used for professional use only.

HairPlanet Hair Extensions Ltd do not accept any responsibility for hair that has been coloured or altered in any way after purchase.

Our human hair products and Tools are of Indian, Asian, Russian & Chinese origin, and we aim to maintain the highest possible standards at all times.