How to Click & Collect
Our new Click & Collect service allows you the convenience of ordering online with the option of collecting your order directly from our warehouse.
To use this new and exciting service you simply select the click & collect option as your shipping method during checkout after you have entered your billing details, then finalise your order.
When placing your order you can choose from various collection points and dates. Your order will then be for your collection slot between our collection times of Monday – Friday 10am – 3pm *excluding bank holidays and other advertised closure dates.
After 7 days if your order is not collected, it will be returned back to stock in our warehouse and your account will be refunded.
Refunds & Exchanges using Click & Collect
Refunds: If you would like a refund on an order you have placed via the click & collect service you can either return to the collection point or post to our returns department at:
HairPlanet Hair Extensions Ltd
Units 2-4, France Industrial Complex
Vivars Way, Selby
Refunds are processed within 7 days of receipt of the return and reversed back to the original method of payment.
Items must be in their original retail packaging and unused and still intact of their hygiene ties as detailed in our terms and conditions.
We advise a trackable method of return to ensure safe receipt of the goods.
Exchanges: A “straight” exchange meaning goods of exactly the same value of the returned item can be processed directly at our click & collect point, however for items of a higher or lower value a new order would need to be made online and the returned items processed as a refund.