Click & Collect Service

How to Click & Collect

Our Click & Collect service allows you the convenience of ordering online with the option of collecting and paying for your order directly from our warehouse.

To use this new and exciting service you simply select the click & collect option as your shipping method.

To pay for your order you will be asked to scan our unique QR code on your smartphone camera which will direct you to our unique PayPal link and allow you to make an instant payment for the order via PayPal*.

**Please note we do not accept any other form of payment for click and collect orders**

Our collection times are Monday – Friday 10am – 3pm *excluding bank holidays and other advertised closure dates.

After 7 days if your order is not collected, it will be returned to stock in our warehouse. 

Refunds & Exchanges using Click & Collect.

Refunds: If you would like a refund on an order you have placed via the click & collect service you can either return to the collection point or post to our returns department at:

HairPlanet Hair Extensions Ltd

Unit 4 Blackwood Hall Industrial Estate

North Duffield. Selby

YO8 5DD

Refunds are processed within 7 days of receipt of the return and reversed back to the original method of payment.

Items must be in their original retail packaging and unused and still intact of their hygiene ties as detailed in our terms and conditions.

We advise a trackable method of return to ensure safe receipt of the goods.

Exchanges: A “straight” exchange meaning goods of the same value of the returned item can be processed directly at our click & collect point, however for items of a higher or lower value a new order would need to be made online and the returned items processed as a refund.