***URGENT UPDATE***

DELIVERY DELAYS AND AMENDMENTS TO ROYAL MAIL TERMS

We know that our customers, like us, care deeply about making sure they shop responsibly, so we wanted to let you what is happening behind the scenes at HairPlanet.

Our warehousing and distribution team are making sure they are going above and beyond to protect the health and safety of all employees. Extensive hygiene/cleaning procedures and all the correct social distancing protocols are in place across our site, in line with Government guidance. Royal Mail are collecting from us daily Monday - Friday and are working up until 9pm to endeavour the quickest delivery turnaround times possible.

We are so thankful that our staff, suppliers, and you continue to support us through these exceedingly difficult times.

We are continuing to monitor the situation as it evolves and promise to keep you updated every step of the way from here. 

Stay safe

Team HairPlanet xx

 

Royal Mail Delivery Services During Covid-19

 

We are currently dispatching orders and processing exchanges and refunds as normal. However, Royal Mail have announced some changes that will affect the delivery of your orders. These are as follows:

  • For items posted from Tuesday 31 March 2020 onwards, Royal Mail guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm within 1-2 working days*.
  • Royal Mail guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm within 1-2 working days*.
  • Tracked 48 services are currently taking up to 3-5 working days for arrival. (Tracked 48 live tracking information is only available when the parcels reach the royal mail main sorting hubs NOT when the item leaves our warehouse and is in transit)

*existing postcode exceptions apply

Signing for and receiving items

To protect both staff and customers as much as possible, royal mail are minimising contact during delivery.  They will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.  Additionally, for all customers where we need to deliver any item that will not fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item and use XP1 to log the delivery on the hand-held device. This will ensure your item is delivered securely rather than being left outside. If you are unable to come to the door at all Royal Mail will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and relevant ID. 

Please visit the links below for further information and details of delivery offices and mail centre which are experiencing delays

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

https://www.royalmail.com/d8/coronavirus-changes-service

https://www.royalmail.com/coronavirus