Hair Planet FAQs

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Nano Tip — Discreet individual strands with a small, lightweight fitting method. An excellent choice for adding length without necessarily adding a large amount of volume. Their small attachment points make them particularly discreet when fitted correctly. Professional fitting is recommended.

K-Tip — Individual strands attached using keratin bonds, giving a secure and seamless result. The bonds are slightly larger and less lightweight than Nano Tips, but can provide excellent hold when professionally fitted. Removal and refitting is more involved than with ring-based methods, so K-Tips should be fitted and removed by a trained professional.

Clip-In Weft — One of the most flexible and easiest extension methods to use and maintain. Clip-in wefts can be fitted and removed yourself in minutes with a little practice, allowing you to wear them only when you want them. They can also be easily brushed, washed and stored between uses. An excellent option for adding both volume and length without committing to permanently fitted extensions.

Weft — Wefts are an excellent way to add both volume and length, with a larger amount of hair added in each row. They can be used in several ways, from adding clips to create a removable clip-in weft to having the weft professionally fitted using one of several permanent or semi-permanent fitting methods.

Still unsure? Contact us and we'll be happy to help you choose the most suitable type for your hair and the result you want.

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For standard colours, your extensions should usually match the mid-lengths and ends of your natural hair, as this is where most of the extensions will blend. Always match to your hair in good natural daylight.

For root-stretch colours, the darker root section should also closely match your natural root colour, while the lengths and ends should blend with the lighter tones of your hair. This helps create a much more natural transition from your own hair into the extensions. Again, always match to your hair in good natural daylight.

If your hair contains several shades or you're between colours, combining two shades can often produce a more natural result than using one colour throughout.

For an easy way to compare shades at home or in the salon, our Deluxe Shade Swatch lets you match your hair directly against our colour range before ordering.

If you're unsure, send us clear photographs of your hair in natural daylight and we'll be happy to help with a colour match.

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Yes. We offer a free colour matching service to help you find the closest shade to your natural hair.

For the most accurate match, you can send us a small sample of your hair by post and our team will compare it directly against our colour range.

Alternatively, you can send us clear photographs of your hair taken in good natural daylight. For the best result, avoid filters, flash and artificial lighting, and try to include photos showing both the back and sides of your hair.

Please bear in mind that photographic colour matching can be affected by lighting, camera settings and your screen, so a physical hair sample will always provide the most accurate comparison.

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The amount of hair you need will depend on your natural hair thickness, the length you want to achieve and whether you're looking to add a little extra volume or create a full transformation.

As a general guide:

Nano Tip Extensions – Around 100–125 strands can be suitable for adding thickness or a half-head fitting, while approximately 200–225 strands are commonly used for a full head.

K-Tip Extensions – The amount required will vary depending on your natural hair density and desired result. As these are individual 1g strands, your professional stylist will be able to advise how many are needed for the finished look you want.

Weft & Clip-In Weft Extensions – Around 100g is a good starting point for adding thickness and volume, while approximately 200g will suit most customers looking for a fuller head of extensions.

These amounts are only a guide. Someone with very thick natural hair, a short blunt haircut or who is adding a lot of extra length may require more hair to achieve a natural blend.

If you're unsure how much to order, please contact us and we'll be happy to help.

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The right length will depend on your natural hair, your height and the finished look you want to achieve.

When choosing your extensions, remember that the listed length is measured with the hair straight. The same length can therefore look quite different from person to person, and curled or waved hair will appear shorter once styled.

As a general guide, shorter lengths are ideal for adding natural-looking thickness and a modest amount of extra length, while longer extensions create a more noticeable transformation.

For the best idea of where a particular length will sit on you, measure down from roughly where the extensions will be fitted to where you would like the hair to finish.

If your natural hair is quite short or has a blunt cut, choosing a very long extension may also require more hair to create a smooth, natural blend.

If you're unsure which length will give you the look you're after, please contact us and we'll be happy to advise.

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All orders are shipped using Royal Mail Special Delivery. This is an express, tracked service with delivery by 1pm the next working day for most UK addresses.

Spend over £150 and receive FREE Special Delivery.

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Place your order before 2pm Monday to Friday and we'll dispatch it the same day, with delivery expected the next working day for most UK addresses.

Orders placed after 2pm, at weekends or on bank holidays will be dispatched on the next working day. Please also check our website for any advertised closure dates.

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Yes! Place your order before our 2pm cut-off on a normal working day and we'll dispatch it the same day using Royal Mail Special Delivery, with delivery expected the next working day for most UK addresses.

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You can easily track your order from your account page, or from our order tracking page which can be found here.

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First, please check your order tracking for the latest delivery information and any notifications from Royal Mail.

Royal Mail Special Delivery is normally delivered by 1pm on the expected delivery date, although some postcode areas have different delivery times. If your order hasn't arrived by the end of the expected delivery day, please get in touch with us and we'll be happy to investigate it for you.

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At present, we only deliver to addresses within the UK.

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If your order has not yet been dispatched, we can usually make small corrections to the delivery address if you've made a mistake.

However, due to payment provider requirements and fraud protection, we cannot change an order to a completely different delivery address. In this situation, we will need to refund the order so that you can place it again using the correct address.

Once an order has been dispatched, we're unable to make any changes to the delivery address.

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If you are not going to be in to accept your delivery, you can arrange redelivery or collection using the options provided by Royal Mail

If the delivery was already attempted, you will have received a "Something for you" card from Royal Mail. Please follow the instructions to book a redelivery or collection.

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Although our Royal Mail Special Delivery service does not include a Saturday delivery guarantee, the vast majority of orders we dispatch on a Friday are delivered on Saturday.

Because Saturday delivery is not guaranteed, we recommend allowing until the next working day in case of any delay.

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Yes. If you've changed your mind or the hair is unsuitable, you can return it provided it is unused and in a saleable condition.

For hygiene reasons, hair extensions cannot be returned once they have been removed from their original packaging ties. Please do not wear, brush, alter or remove labels from the hair if you think you may need to return it.

Please contact us before returning your order so that we know to expect it.

Yes. If the colour isn't suitable, you're welcome to return the hair as long as it has not been used and remains attached to its original packaging ties. We recommend checking the colour carefully before removing the hair from its packaging. Once the packaging ties have been removed, the hair cannot be returned for hygiene reasons. If you're unsure about your colour before ordering, we also offer a colour matching service using photographs or a small hair sample sent to us by post.

We can accept eligible items back for an exchange, provided they are unused and meet our normal returns conditions. If you would like a different product or colour, the simplest option is to return the unwanted item for a refund and place a new order for the item you require. This also means you don't have to wait for your return to reach us before your replacement order is dispatched. If an item requested for exchange is unavailable, we will issue a refund instead. Please note that exchanges can only be sent to the same delivery address used on the original order.

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Please email sales@hairplanet.co.uk before sending your return so that we know to expect it.

Returns should be sent to:

Hair Planet Hair Extensions Ltd
Unit 4 Blackwood Hall Estate
North Duffield
Selby
YO8 5DD

We strongly recommend using a recorded or trackable delivery service. We cannot accept responsibility for returns that do not reach us.

Please ensure that hair extensions remain unused and attached to their original packaging ties.

Please let us know that you wish to return your order within 14 days of receiving it. Once you've notified us, please return the goods promptly and within the applicable returns period. Hair extensions must remain unused and attached to their original packaging ties in order to be eligible for a change-of-mind return. When returning your items / order. Please include your original order number and the reason for your return.

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For normal returns or exchanges, the cost of returning the item is the responsibility of the customer. Any postage required to send an exchanged item back to you is also payable by the customer.

If the return is required because we have made an error with your order, we will refund the appropriate return postage costs.

If you believe an item is faulty, please contact us before returning it so that we can advise you on the correct returns procedure.

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Once your return has arrived and has been checked, your refund will be processed back to the original payment method used to place the order.

Please allow additional time after the refund has been processed for your bank or payment provider to show the funds in your account.

If you return your items without any record or note of your original order, then we may be unable to refund your payment until this return has been identified. In which case, please get in touch with us to provide either a shipping number or some other way that we can identify your return if you think might be the case.

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Please contact us as soon as possible if anything is missing or incorrect. Incorrect or missing items should be reported within 7 days of delivery.

Please do not use the hair or dispose of any packaging while we investigate, as we may need this information to resolve the issue.

If we've made an error with your order, we'll arrange to put it right and refund any appropriate return postage costs.

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Please contact us as soon as possible if you believe there is a quality issue with your hair extensions.

Do not colour, tone or otherwise alter the hair, and please retain all of the hair as we may need it returned in full for inspection and testing.

We'll examine the hair to determine the cause of the problem. Damage caused by incorrect fitting, unsuitable products, poor aftercare or alteration of the hair is not considered a manufacturing fault.

Any genuine product fault will be dealt with in accordance with your statutory rights.

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With the exception of Clip-In Wefts, we strongly recommend that all Hair Planet extensions are fitted by a suitably trained hair extension professional.

Correct fitting is important for comfort, appearance and the longevity of both your extensions and your natural hair. An experienced fitter will also be able to advise on the most suitable fitting method, placement and amount of hair for your individual hair type.

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Clip-In Wefts are designed to be fitted and removed at home and can usually be applied in just a few minutes with a little practice.

For Nano Tips, K-Tips and professionally fitted wefts, we strongly recommend using a trained hair extension professional. Incorrect fitting can affect the finished result, reduce the lifespan of the extensions and potentially cause unnecessary stress to your natural hair.

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This depends on the fitting method, how quickly your natural hair grows and how well the extensions are maintained.

As your natural hair grows, professionally fitted extensions will gradually move further away from the scalp and will eventually require maintenance, adjustment or removal and refitting.

It is also important to remember that your natural hair sheds as part of its normal growth cycle. When you are wearing extensions, some of these naturally shed hairs cannot simply fall away because they remain trapped within or around the extension bond or attachment point.

As the extensions grow out, you may therefore notice loose-looking hairs around the bonds. This can sometimes be mistaken for the extensions themselves shedding, when it is actually your own naturally shed hair being retained by the fitting.

This is another reason why regular maintenance is important. As natural hair growth and shedding accumulate around the attachment points, extensions need to be professionally checked, separated and adjusted or refitted as required to help prevent tangling or matting.

Your extension professional will be able to recommend a maintenance schedule based on the fitting method, your natural hair growth and your individual hair type.

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Yes. We strongly recommend that professionally fitted extensions are also professionally removed.

Different fitting methods require different removal techniques and products. Attempting to pull, cut or remove extensions incorrectly can cause unnecessary damage to your natural hair.

Clip-In Wefts are the exception and can simply be unclipped and removed whenever you choose.

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In many cases, yes, although this depends on the type of extension, the fitting method and the condition of the hair.

Clip-In Wefts are naturally designed to be worn and removed repeatedly. Other extension types may also be suitable for reuse following professional removal, although some methods may require new fittings, bonds or other components before they can be reapplied.

Your extension professional will be able to assess the condition of the hair and advise whether it is suitable for refitting.

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Clip-In Wefts are designed to be quick and easy to fit at home.

Simply section your natural hair, position the weft close to the root and secure each clip before allowing your natural hair to fall back over the weft. Repeat as required and gently blend your natural hair with the extensions.

To remove them, carefully open each clip before lifting the weft away from your hair. Never pull or drag the weft out while the clips are still closed.

With a little practice, Clip-In Wefts can be fitted or removed in just a few minutes, making them an ideal option if you want to add length and volume only when you choose.

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Treat your extensions gently and use products specifically designed for hair extensions.

We recommend using our own HairPlanet Hair Extensions Shampoo and Conditioner, along with an extension-friendly brush. Brush regularly while supporting the hair near the attachment points to avoid unnecessary pulling or tension.

Keeping the hair properly conditioned and using suitable aftercare products will help maintain softness, shine and manageability.

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Wash your extensions when needed rather than unnecessarily frequently.

Use our HairPlanet Hair Extensions Shampoo with lukewarm water and gently work the lather through the hair without rubbing or tangling it. Apply HairPlanet Hair Extensions Conditioner through the mid-lengths and ends, keeping conditioner away from bonds and attachment points.

Always rinse thoroughly and gently remove excess water before drying.

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Yes. Our human hair extensions can be straightened, curled and styled much like your natural hair.

We strongly recommend using our Miracle Heat Protection Spray before heat styling and avoiding unnecessarily high temperatures, as repeated excessive heat can shorten the lifespan of the hair.

Keep heated tools and styling products away from bonds and attachment points wherever possible.

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Never go to bed with wet or damp extensions.

Make sure the hair is completely dry and gently brushed before sleeping. Wearing the hair in a loose plait or low ponytail can help reduce tangling and friction overnight.

Our Hair Extensions Protein Revive Spray can also be used as part of your regular aftercare routine to help keep the hair conditioned, smooth and manageable.

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We accept all major debit and credit cards through our secure Shopify checkout, along with a range of alternative payment methods including PayPal, Klarna and Clearpay.

The payment options available to you will be shown at checkout.

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Yes. We offer Klarna and Clearpay, allowing eligible customers to spread the cost of their order rather than paying the full amount upfront.

Availability, payment schedules and eligibility are determined by Klarna or Clearpay and will be shown during checkout. HairPlanet does not make decisions regarding approval for these services.

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Yes. Payments are processed securely through Shopify and our approved payment providers.

HairPlanet does not store your full card details, and your payment information is handled securely by the payment provider you choose at checkout.

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Payments can occasionally be declined by your bank or chosen payment provider for a number of reasons, even when sufficient funds are available.

Please check that your card details, billing address and other information have been entered correctly. If the payment continues to fail, you may wish to try another payment method or contact your bank or payment provider for further information.

If you're still having difficulty placing your order, please contact us and we'll be happy to help where we can.

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HairPlanet Trade Accounts are available to qualified hair and hair extension professionals.

As part of your application, we will ask you to provide evidence of an accredited hair extension or other relevant professional qualification from a recognised training organisation.

Trade accounts are subject to approval and are intended solely for genuine business-to-business purchases.

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You can apply online using our Trade Account Application Form.

Simply complete the form and provide the requested evidence of your professional qualifications.

Once we have reviewed and approved your application, we will confirm by email that your Trade Account is ready to use.

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Approved HairPlanet Trade Customers receive 15% off HairPlanet products when ordering through their Trade Account.

To receive your trade pricing, you must be logged into your approved Trade Account before placing your order.

Trade discounts cannot be applied retrospectively to orders placed through a standard customer account.

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No. HairPlanet Trade Accounts are provided for business-to-business purchases only, so orders cannot be shipped directly to your customer's or another third-party address.

Trade Accounts must not be shared or used to place discounted orders on behalf of other people, and customer payment details should not be used to place Trade Account orders.

Misuse of a Trade Account may result in trade status being removed.

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No. A HairPlanet Trade Account provides access to our trade discount but does not provide a credit facility.

All Trade Account orders must be paid for using one of the available payment methods at checkout. The availability of any Pay Later payment options is subject to eligibility and is at the discretion of the relevant payment provider.