We are still open 24/7 and have all delivery options as usual
We know that our customers, like us, care deeply about making sure they shop responsibly, so we wanted to let you what is happening behind the scenes at HairPlanet.
Our warehousing and distribution team are making sure they are going above and beyond to protect the health and safety of all employees. Extensive hygiene/cleaning procedures and all the correct social distancing protocols are in place across our site, in line with Government guidance.
We are so thankful that our staff, suppliers, and you continue to support us through these exceedingly difficult times.
We are continuing to monitor the situation as it evolves and promise to keep you updated every step of the way from here.
Team HairPlanet xx
Orders placed before 2.00pm Monday - Friday will be dispatched from us the same day, excluding UK bank holidays.
Tracked 48- 2-3 Working Days
Special Delivery Guaranteed - Pre 1pm Next Working Day
Special Delivery Guaranteed - Pre 9am Next Working Day
*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands
We do not currently offer a Saturday Guaranteed service, royal mail can attempt a special/tracked item on a Saturday however this does not form part of their delivery guarantee.
Consequential insurance is not covered by special delivery terms, therefore financial recompense is not eligible in the event of a parcel delayed or incorrectly received.
Incorrect Delivery Details
It is the customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us due to an address error, we are not obliged to re-send at our expense, however a redelivery at our standard rate will be offered or a refund less the postal expense on receipt of the returned parcel.
HairPlanet Hair Extensions Ltd shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.
In the unlikely event a parcel is delayed we will work with you to trace and locate the parcel as promptly as possible.
PLEASE NOTE: We are unable to report an item as missing until 15 working days after original shipment date, due to our shipping terms and conditions.
We are therefore unable to deem an item as lost until this time and will not refund or replace until 15 working days from original shipment date has passed and for items sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.
Returns and Exchanges:
To return items for a refund or exchange you must email us at firstname.lastname@example.org to let us know of your intent to return.
We ask that all goods are in saleable condition and the hair products have not been used or handled, e.g., brushed, worn, labels removed etc. for health and hygiene reasons.
We do not recommend colouring or toning any human hair products as they have already been subjected to bleaching and chemical processes therefore further treatments can be unpredictable and are therefore at your own risk. If you decide to go ahead and colour the hair all guarantees are void and we will not accept hair back to be tested, as you have made a change to the original condition of the product sold.
All postage costs must be paid by the buyer for the return of items and if an exchange is required the buyer must pay all postage costs for the postage of the new item.
All exchanges/refunds must be posted back to us within 14 days of the delivery date for refunds to HairPlanet Hair Extensions Ltd, Unit 4 Blackwood Hall Estate, North Duffield, Selby YO8 5DD. Refunds will be reversed back to the original method of payment only. Any returns received after 14 days of the delivery date will be issued with a credit note only. No returns will be accepted after 28 days of delivery date.
All hair returned for refund or exchange must be in the original packaging and unopened otherwise a 5% restocking charge will be made. If hair is in un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back. All Hair Extensions are non-returnable if they are removed from packaging ties, this is due to hygiene reasons.
Please send all exchanged/refunded items via a recorded/trackable delivery method as we are not responsible for any packages that are not received. If the return is due to an error made by HairPlanet Hair Extensions Ltd, all related postage will be refunded. This returns policy does not affect your statutory rights. We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 14 working days following receipt of the item(s), if goods are returned unused and unopened and are fit for re-sale.
Other things to note…
We can only deliver your exchange to the same delivery address as your original order
If your chosen item which is out of stock, you will automatically be given a refund
If you wish to exchange your item for a different product or colour, you must return the item for a refund and place a new order
Returns - Faulty Goods:
If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear.
We will require any faulty hair back in full for testing and examination.
Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer and we will not refund or replace the goods.
We recommend the use of our own brand hair care products on our HairPlanet Hair Extensions. We refuse the right for a refund if our products have not been used to maintain the hair correctly. Hair Extensions will last up to 3 months with continuous wear if applied and maintained correctly.
We recommend only our specifically designed hair care products to help maintain the life of your hair extensions. Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. By accepting these T&C's when registering and purchasing goods from HairPlanet Hair Extensions Ltd, you agree to abide by our Terms & conditions of Sale.
Due to the lack of control we have over application and operation procedures for the use of glue, glue gun, and other application products, our manufacturers and HairPlanet Hair Extensions Ltd cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun, colours or any other products are suitable for their requirements prior to application. All products are intended for professional use only and advise a full consultation with all clients prior to installation.
HairPlanet Hair Extensions Ltd do not accept any responsibility for hair that has been coloured or altered in any way after purchase.
Our human hair products and Tools are of Indian, Asian, Russian & Chinese origin, and we always aim to maintain the highest possible standards at all times.