Terms & Conditions

Please take time to read our Terms and Conditions of Sale prior to purchasing from our website.

When you register and purchase online from HairPlanet Hair Extensions Ltd you agree to comply with and are bound by the terms and conditions below.

If you do not agree with our T & C's, please refrain from using the website. 



Goods are sold on the understanding that they will be used for their intended purpose only.

No responsibility will be accepted by HairPlanet Hair Extensions Ltd for trained or untrained personnel without qualified supervision using or misusing goods and equipment supplied by HairPlanet Hair Extensions Ltd.

All offers on the website are subject to stock availability and HairPlanet Hair Extensions Ltd reserves the right to restrict or refuse any order at any time.

We take special care to show correct sizes and specifications and such descriptions and specifications, whilst given as a guide and in good faith, are subject to alteration by us without notice, all colours are as near as can be displayed on a computer monitor however all our hair is bleached and toned to achieve the shades for sale this means that batches can vary in tone from batch to batch.

Stock is allocated on a 'first-come-first-served' basis and we do not guarantee the availability of any item.  

We reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

All prices are correct at the time of publication, HairPlanet Hair Extensions Ltd reserve the right to change, alter or amend any price at any time without notice.

All goods remain the property of HairPlanet Hair Extensions Ltd until paid for in full. 


Sale Stock

Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference as sale prices are only valid for the duration of the promotion. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.


Returns & Faults 

We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 14 working days following receipt of the item(s), as long as all goods are returned unused and unopened and fit for re-sale.
If hair extensions appear faulty due to quality issues, the fault must be reported to us and returned within 1 month of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination, items returned which have been coloured, or not maintained with our recommended aftercare will not be eligible and refused a refund under our terms.
Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer and we will not refund or replace the goods.
We recommend the use of our own brand hair care products for our extensions and refuse the right to issue a refund if our products have not been used to maintain the hair correctly. Human Hair Extensions can last up to 3 months with continuous wear if applied and maintained correctly.
We recommend only our specifically designed aftercare products to help maintain the life of your hair extensions. Refunds or exchanges given for faulty hair extensions will be offered to the equivalent or value of hair received by us. 



 In the unlikely event you have a problem with one of our products, or our services, for example:

  • Your goods have not arrived?
  • Your order is not what you expected?
  • Payment Enquiry?
  • Stock Availability?

We can sort promptly assist simply contact our customer service team at customerservices@hairplanet.co.uk or through our contact us page.


Company Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, our manufacturers and HairPlanet Hair Extensions Ltd cannot accept any responsibility whatsoever for any damage or injury caused by third parties.
The purchaser must determine if the glue, glue gun and colours selected are suitable for their requirements prior to application and that all products are to be used for professional use only.
HairPlanet Hair Extensions Ltd do not accept any responsibility for hair that has been coloured or altered in any way after purchase as we do not recommend colouring or toning of the hair. The hair we stock has already been through extensive colouring/bleaching processes therefore this is done at your own risk.

Our human hair products and Tools are of Indian, Asian, Russian & Chinese origin, and we always aim to maintain the highest possible standards.


Company Information, VAT & Sales Tax

  • Company Registered Number: 07161158
  • United Kingdom VAT Registration: GB 119 2184 24


Orders and Contract Information

When purchasing online from us your order is accepted and a contract is formed between HairPlanet Hair Extensions Ltd and you when we despatch the goods you have ordered and not before.

A contract is not formed at the point in time that payment has been taken from you by HairPlanet, nor at the point in time that you receive an email from HairPlanet acknowledging receipt of your order, the contract does not come into force until the goods are despatched as the order may not be accepted by us. Please note: we are unable to amend, combine, edit, or add to any order after the order has been confirmed and payment has been made in full.

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods.

If you wish to return an item for a refund or exchange please visit our returns page for further information.

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.


Important Information

When purchasing from www.hairplanet.co.uk using a Trade Account you acknowledge that this is a Business to Business Sale.

Business to Business sales are not subject to standard consumer rights covered by Distance Selling Regulations. We offer a detailed 3-month lifespan on all hair products subject to our Terms and Conditions.

When you resell our products to a client either as a standalone product or as part of a fitting service, you enter into a new sales contract with your client which is independent of the business-to-business sales contract you have with HairPlanet Hair Extensions Ltd.

It is your responsibility to resolve complaints from your client irrespective of your ability to return the goods to HairPlanet Hair Extensions Ltd. For example, if a client is unhappy with a colour match after fitting, you cannot return the hair to us for a refund, but may still be required to refund your client who was unhappy with the colour fitted under your owns terms of sale.

To minimise potential complaints, the expectations of your client must be managed appropriately by a qualified stylist as Human Hair varies from donor to donor. Our Suppliers make every effort to choose the sleekest and highest quality ponytails for producing our range of extensions but there will always be some variation between batches. Variations in colour, texture and thickness are inevitable. Always consider that your client may have little to no experience with hair extensions and therefore initial expectations may be unrealistic.

If you are unhappy with the colour, length, thickness etc. of the Hair extensions you can return them unused for a refund, returns for these reasons will not be accepted if the hair has been used.

Trade accounts form a Business to Business sales agreement and as such, no orders should be made by a trade account holder to a 3rd party address, such as a customers address.

Misuse of Trade accounts will result in the trade status being revoked without notice.
Examples of Trade Account misuse includes (but is not limited to):

  • Account sharing with unqualified people
  • Account sharing with people not related to your business
  • Ordering products on behalf of someone else for discount purposes
  • Ordering using 3rd party / client payment details (including your customers details)
  • Ordering to 3rd party / client addresses (including your customers address)
  • Use of the Trade Account that makes the purchase anything other than a Business to Business sale